OUR POLICIES

SHIPPING & DELIVERIES

DELIVERY RATES

Standard Shipping

FIELD FRESH Australia offers free shipping on all standard shipping online orders* over $150. Any orders under $150 will incur a $9.95 fee.
Currently it will take approximately 0-1 business days for standard delivery of your order. Delivery times to regional and remote locations may be a slightly longer during peak delivery times.

TRACK YOUR ORDER

Once your order has been despatched, you will receive Email and SMS notifications with tracking information.
You can track your parcel using Shippit’s online tracking service. Simply enter the tracking number and “Track Package”.
We recommend sending your parcel to an office or location where someone will be there to receive it between 9:00am – 5:00pm.

SPLIT DELIVERIES

If you have ordered multiple items at different times, we will do our best to deliver as a single parcel, but it may be necessary to deliver the items on different times. If this is the case, your order may arrive in multiple parcels at different times. In this case, no additional shipping costs will be charged and you will receive multiple tracking links.

CLICK & COLLECT ORDERS

FIELD FRESH Australia also offers retail items for Click & Collect for the less bulky items.

SHIPPING WITHIN AUSTRALIA

Please note that nationally delivery carriers are experiencing increased delivery times due to large volume of deliveries.
FIELD FRESH Australia does not offer international shipping.
Orders that are received by 3 pm AEST will be processed the same day.
All orders received after this time will be processed as soon as possible, likely to be the next business day.
We will endeavour to have all orders delivered to you within 0-1 working days, depending on your location.

RETURNS & EXCHANGE POLICY

FREE RETURNS

FIELD FRESH Australia is pleased to offer Free Returns on:

Product returned within 1 day of purchase
Product is faulty or not as advertised

FIELD FRESH Australia will not provide refunds on Delivery Fees for Returns.

RETURNS

To start the process for a return, please submit an Online Return Request form.

*Please read the below information before submitting an online return request.

The return items must be:

Uncut, uncontaminated or unused
In original condition (Only professionally cut and not bitten). This includes the original packaging of the item (the box, carton, product tags etc). If this packaging is damaged you will not be eligible for a refund.

Please send the items back in the same way as received to protect the product from damage in transit.

If returned goods do not meet these criteria, a refund will be declined, and we will return the products to you.

For more information regarding consumer rights please visit: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

You will be notified how to return your order once the Online Return Request form has been submitted.

EXCHANGES

If you would like to exchange an online item in-store, please get in touch with your FIELD FRESH store at your nearest convenience either via our phone or email.

CLICK & COLLECT RETURNS

If you need to return or exchange all or part of your Click & Collect order, you can do so at FIELD FRESH store
If you are not able to return back to your Click & Collect store, please submit an Online Return Request form

FAULTY GOODS

FIELD FRESH Australia returns and exchange policy is consistent with the ACCC guidelines.

The policy only applies to dried fruits, seeds and grains, beans and legumes and spices and herbs accessory items normally stocked by FIELD FRESH and on https://www.field-fresh.com.au/.

If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law.

A consumer can ask for their preference of a replacement or refund, but are not always entitled to one.

For example, the consumer guarantees do not apply if:

You got what you asked for but simply changed your mind
Found the item cheaper elsewhere
Decided you did not like the purchase or had no use for it

If the consumer has a minor problem with a product or service, FIELD FRESH can choose to give you a replacement or refund. When the consumer has a major problem with a product, you have the right to ask for your choice of a replacement or refund.

For more information regarding consumer rights please visit: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#more-information

If seeking a refund on what you deem a faulty product, we will assess your product looking to see if it is faulty or not as advertised.

This may take up to 1 business day. You will be notified of the outcome.

Where possible, we will offer to replace the item. If the issue is not repairable or the same product is not available, you are entitled to a full refund in the original tender.

PAYMENT METHODS

FIELD FRESH accepts the below payment methods:

Credit Cards

We accept the following credit cards:

Visa
Mastercard
American Express

PRIVACY POLICY

Privacy Commitment

We recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our personal standard. Under law, your rights to privacy are also protected. The National Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information collected as confidential.

The following rules and regulations apply to all visitors and/or users of this website. By accessing this website, the user acknowledges acceptance of these terms and conditions. FIELD FRESH reserves the right to change these rules and regulation from time to time at its sole discretion. In the case of any violation of these rules and regulations, FIELD FRESH reserves the right to seek all remedies available by law for such violations. These rules and regulations apply to all visits to the website, both now and in the future.

Links to Third Parties

Our website may provide links to third-party websites. We have no control over the content of third-party websites or the services and products available from third-party websites. We are not liable for any direct or indirect damages or losses caused by your use of third-party websites. You assume full responsibility when you choose to follow any links on this website that lead to third-party websites. FIELD FRESH disclaims any responsibility for any change of content or any re-direction of sites to which links are provided after the link is actually made available on https://www.field-fresh.com.au/

Misuse of the Site

As a condition of your use of the https://www.field-fresh.com.au/ website, you declare and certify to FIELD FRESH that you will not use the https://www.field-fresh.com.au/ websites for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the https://www.field-fresh.com.au/ websites in any manner, which could damage, disable, overburden, or impair the https://www.field-fresh.com.au/ website or interfere with any other party’s use and enjoyment of the https://www.field-fresh.com.au/ website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the https://www.field-fresh.com.au/ website.

Participation Disclaimer

Where you are invited to submit personal information (e-mail address, names, postal addresses) the submission of this information is purely voluntary. FIELD FRESH expressly declares that the information submitted will not be passed on to third parties.

Children Under 16

If you are under 16, you should ask your parents or guardian before you e-mail the site or ask us to e-mail anything to you, send in any information or enter any information about yourself.

Disclaimer Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Governing Law and Jurisdiction

Users of this Site acknowledge, understand and agree that all aspects related to the use https://www.field-fresh.com.au/ are governed by the law of Australia without regard to its conflicts of laws principles, and that the Commercial Court of the Canton of Berne has exclusive jurisdiction in connection with all of said use related aspects.

Contact

Please feel free to email us if you would like to express any questions, comments or concerns or contact us. Send correspondence to Privacy Manager:

FIELD FRESH
Phone: +61 468 227 528
Post: 2/3 Gibson Rd, Noosaville QLD 4566
Email: order@field-fresh.com.au

Our policies